Tenure bands that still mean something after a pause
A pause is not a leave. Treating it as one will make a magazine or club look sicker than it is — and hide the people who quietly resume.
Journal
Notes from extracts, not from theory
Short pieces on definitions that keep going wrong in British subscription houses, and on the practical work of reading a cancel box.
Failed payments are not the same as goodbye
Card retries, expired details, and a true cancel sit in the same ‘lost’ column in too many houses. They should not.
What to export before anyone draws a chart
A field list we send to subscription houses in Britain: events, not screenshots, and no names if you can help it.
Annual renewal week in a membership club
Notes from sitting with a London club in the ten days before direct-debit anniversary dates hit the bank.
Reading cancellation boxes without inventing a story
People write ‘moving’ when they mean price. People write ‘price’ when they mean the magazine arrived damaged. Coding has to hold both.