Readers of leaving patterns, not keepers of a product.

Why the work exists

Subscription houses already know they lose people. What they often lack is a shared picture of tenure, pause, failed payment, and the words written in a cancel box. We make that picture for one title or programme at a time, then sit with the people who have to act.

The practice is small on purpose. Two readers see a flagship report before it leaves Guild Street. We decline extracts we cannot stand behind, including files that mix print and digital paying relationships without a flag to separate them.

How we work with a house

You keep the relationship with your subscribers. We never write to them. We receive a de-identified extract, agree definitions in a scoping call, and return a pack that can be printed beside the management accounts. If a finding is weak because the notes are empty, the commentary says so.

United Kingdom consumer law on cooling-off and cancellation sits with your counsel. We will mark where leaving volume sits relative to a known statutory window, but we do not advise on notices.